Services

I help hospitality and lifestyle-driven brands turn digital attention into real conversions. Below is how we can work together and what you can expect at each step.

  • I build and manage social media ecosystems for hospitality and lifestyle brands that don’t just look good—they run smoothly, every day. From hotels and resorts to restaurants, camps, and experience-led concepts, I handle the full execution: strategy, content creation, publishing, and optimization, so your channels consistently showcase what you offer, spark real engagement, and stay top-of-mind with the people you care about most.

    What this can include:

    • Channel strategy for Instagram, Facebook, TikTok, LinkedIn, and YouTube

    • Monthly content calendars and copywriting tailored to your brand voice

    • Content capture direction (photo/video), shot lists, and creative briefs

    • Publishing, light community management, and engagement guidelines

    • Coordination with in-house teams and agency partners

    • Monthly performance reports with clear, actionable insights

    Ideal for: properties that need consistent, high-quality social presence that actually supports revenue—not just likes.

  • I audit, refine, and help rebuild digital experiences for hospitality and lifestyle brands—from resort websites to restaurant, retreat, and concept sites—so that when people find you, it’s easy and compelling for them to explore, book, or buy. I stay involved from UX recommendations and copy through to collaborating with your dev/design partners and QA, ensuring the strategy is actually executed.

    What this can include:

    • Website and booking flow audits to identify friction points

    • UX and content recommendations mapped to the guest journey

    • Wireframes and page outlines for new or refreshed sites

    • Collaboration with designers and developers (or light builds in template-based platforms)

    • Landing pages for packages, events, and seasonal campaigns

    • Ongoing testing and optimization recommendations based on performance

    Ideal for: properties and groups that get traffic, but aren’t seeing the inquiries or bookings they should.

  • Launches and campaigns that move the needle—on time and on brand.

    From summer camp enrollment pushes to holiday packages and special events, I design and manage integrated campaigns that tie together your key channels and tell one clear story.

    What this can include:

    • Campaign strategy and messaging for specific offers or seasons

    • Channel plans across social, email, web, and paid partners

    • Asset planning and creative briefs for your internal teams or agencies

    • Timeline and project management from concept to launch

    • Performance reporting with insights and next-step recommendations

    Ideal for: teams that need senior-level guidance and execution support around key seasons or high-stakes initiatives.

  • For hospitality and lifestyle groups or agencies, I step in as a strategic and execution partner. That means building the playbook and helping teams actually run it—setting up workflows, content calendars, and reporting so strategy turns into consistent output.

    What this can include:

    • Fractional Head of Digital/Brand support for hospitality groups

    • Audits of current digital presence and marketing ecosystem

    • Channel and content playbooks for internal teams

    • Training and workshops on social, content, and AI-enabled workflows

    • Ongoing strategic oversight with your in-house or agency team

    Ideal for: leaders who want cohesive strategy, consistency across properties, and someone who can “own” digital without the overhead of a full-time director.

  • Clear data, smarter decisions.

    I translate performance data into simple, practical next steps—so you know what’s working, what’s not, and where to invest next.

    What this can include:

    • Dashboard design and recurring reporting (monthly or campaign-based)

    • KPI definition aligned to your business goals (occupancy, ADR, inquiries, sales, etc.)

    • Creative and channel testing plans

    • AI-enhanced workflows for content ideation, analysis, and optimization

    • Action plans that turn insights into real changes in your marketing

    Ideal for: teams that are busy, data-rich, but insight-poor—and want clarity in plain language.

How We Can Work Together

Most clients work with me in one of two ways:

  • Ongoing Partnership
    Monthly retainer for always-on support across social, web, and strategy.

  • Projects & Intensives
    Fixed-scope engagements for audits, campaigns, launches, or strategy sprints.

If you’re not sure where to start, we’ll begin with a quick discovery call, a light audit of your current digital presence, and a recommended path forward tailored to your property, your goals, and your team.

Contact Nicole

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